Customer Support

To open a Technical Support Call by phone, please call 0845 026 2033 or visit http://concurrentsupport.co.uk/

Application Support - Telephone and Web

An application support agreement is an essential and valued service that Concurrent Engineering provides to it’s customers. The systems and solutions we provide are invariably an essential part of a companies business processes, and having the facility to refer to a “team of experts” who can quickly and efficiently resolve an application issue is an invaluable resource. It ensures you continue to move forward realising the full productivity gains and maximising your return on investment.

An application support agreement entitles you to both Telephone
and Web Support.

Web Support a new service launched in 2006, where contracted customers have access to a dedicated web-site where they can:-

• Log Support Calls
• Progress Support Call
• View their Call History
• Access a FAQ section specific to a call.
• Read Industry NewsReceive Special Offers.

Try it out for youself – follow this link to our <web-support site>, and use the username DEMO and password DEMO to log-in.

Telephone Support - our support line is open Monday to Friday, with an answering service for out of hours call logging.

If you have a problem with the operation of your software or if you want to do something a bit special and don’t know how, just pick up the phone and call us. Most problems can be solved on the spot but for the more involved solution we aim to get back to you within two hours, thus ensuring the maximum amount of productivity possible from your software. In accordance with ISO9000, support calls are logged and dealt with in an efficient and effective manner.

All of our support staff are former engineers who between them have many years served in industry. Disciplines they have been involved in include aerospace, automotive and general production engineering and product development as well as a wealth of experience in jig, tool, die and component design. This means when you call us there’s no computer jargon, we speak your language.